Frequently Asked Questions
DO YOU SHIP OUTSIDE THE UK?
At the moment we are only taking orders and shipping to the UK. We hope that as Cosmic Bloom Studios grows we will be able to offer International Shipping soon.
WHAT IS YOUR RETURN POLICY?
We hope you love our products, however if you are dissatisfied with your orderplease contact us at firstname.lastname@example.org within 14 days of your purchase, and we will happily offer you a refund or an exchange.
Please note, products must be returned in their original condition and must not have been used. We will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our Candle Care instructions. We advise that these are read upon purchase to ensure the best burn.
Your refund will be processed back to your original payment method within 7 working days.
Your refund will exclude postage costs.
WHERE ARE YOUR PRODUCTS MADE?
All of our products are handmade in our home studio in South Oxfordshire. Cosmic Bloom Studios creates soy wax candles and wax melts in small batches and each product is made to the highest standard.
ARE YOUR PRODUCTS VEGAN?
Our wax is ethically sourced and 100% soy. No palm oil or animal derived ingredients are used during the candle making process. Our fragrances are vegan and paraben free, which means no hidden chemicals and that the candles are safe to use around everyone.
WHAT TYPE OF WAX DO YOU USE?
Did you know that wax is both renewable and biodegradable? Our candles use 100% soy wax, the soy beans which are used to make our wax are non-GMO.
WHAT KINDS OF FRAGRANCE DO YOU USE?
We use safe synthetic fragrance oils to create our scents. Our scents are created using premium fragrance oils, which are synthetically produced, but are completely safe - often, synthetic fragrances are a great alternative to using a fragrance that is made from animal byproducts. All of our fragrances are phthalate and paraben free.
DO YOU OFFER GIFT CARDS?
We'd love to offer gift cards! This isn't something we do yet, but we're looking into it ahead of the holiday season.
CAN I STOCK YOUR PRODUCTS OR PLACE A BULK ORDER?
Yes, of course! Drop us an email at email@example.com to request our wholesale price list or use the contact form to leave us a message.
CAN WE WORK TOGETHER?
Yes, we love collaborations and supporting small and local businesses! Drop us an email at
firstname.lastname@example.org with your ideas or use the contact form to leave us a message.
Don’t see your question? Get in touch. Feel free to contact us with any questions you may have.